1. Overview / Terms of Service
Last Updated: August 2025
By using the services provided by The Coffeehouse Edit, you agree to the following terms and conditions. These terms apply to all clients and site visitors. Please review them carefully. If you have any questions, don’t hesitate to reach out.
2. Privacy Policy
Your privacy matters. When you contact me, sign up for a newsletter, or book a service, I may collect basic information like your name, email, and project details.
This information is used solely to communicate with you and provide services. I do not sell or share your information with third parties, except for trusted tools I use (such as email marketing platforms or scheduling software).
This website may use cookies or analytics to understand site traffic. By using the site, you consent to this.
You may request that your data be updated or deleted at any time.
3. Payment & Refund Policy
A 50% deposit is required to book all editing or virtual assistant services. The remaining balance is due upon final delivery of services, unless otherwise agreed in writing.
Payments can be made via PayPal or e-transfer.
Due to the nature of digital and creative services, all sales are final. Refunds are not available once work has begun.
Late payments may be subject to a 10% late fee after 10 days.
Cancellation & Rescheduling Policy
You may reschedule a consultation call with at least 24 hours’ notice.
For project-based work, cancellations made after the contract is signed but before work has started may receive a partial refund at my discretion, minus any admin or prep time already spent.
If I must cancel due to illness or emergency, I will reschedule as soon as possible or issue a full refund if appropriate.
5. Client Expectations & Communication
Once we begin working together, you can expect:
- Clear timelines and deliverables
- Responses within 24 business hours
- Honest feedback and a collaborative approach
I request that all communication stays within the business email and/or phone number provided, and during business hours only (Monday–Friday, 8am-4pm MST). This helps me give each project my full attention.
6. Accessibility Statement
I aim to make The Coffeehouse Edit accessible to all users. If you experience any difficulty navigating this site or accessing content, please reach out to me via kim@thecoffeehouseedit.com so I can assist you or make improvements.
7. Disclaimer
All services and content provided by The Coffeehouse Edit are for professional support purposes only and do not constitute legal, financial, or medical advice. Clients are responsible for reviewing final content and ensuring it meets their own standards and compliance needs.
Thank you for respecting these policies. They’re here to support clear communication, fair boundaries, and a smooth client experience.